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Refund Policy

At Calleva Clinic we strive to provide excellent healthcare services to our patients. We understand that circumstances may arise that require a refund for services rendered. This refund policy outlines the guidelines and procedures for requesting and processing refunds. Please carefully read and familiarize yourself with the following policy

  1. Eligibility for Refunds: a. Refunds will only be considered for payments made directly to Calleva Clinic for medical services. b. Refunds are applicable for overpayments, duplicate payments, or payments made for services not rendered. c. Refunds will not be provided for services or treatments already rendered or in cases where the patient did not comply with recommended treatments. d. Refunds will not be provided on deposits for appointments not attended where prior notice of more than 24 hours was not given.

  2. Refund Request Process: a. Patients must submit a refund request in writing by completing the refund request form available at our clinic or through our website. b. The refund request must include the patient's full name, contact information, date of payment, payment method, reason for the refund, and any supporting documentation. c. The refund request should be submitted within 30 days from the date of payment.

  3. Refund Processing: a. Upon receiving the refund request, our administrative team will review the request and supporting documentation. b. The refund request will be processed within 15 business days of receiving all required information. c. Refunds will be issued using the original payment method unless otherwise agreed upon. d. In case of overpayments or duplicate payments, the refund amount will be calculated based on the excess amount paid.

  4. Refund Denial: a. Refund requests may be denied if the provided information is incomplete, inaccurate, or if the request falls outside the eligibility criteria. b. If a refund request is denied, the patient will be notified in writing, stating the reason for denial.

  5. Disputed Refunds: a. If a patient disagrees with the refund decision, they may request a review by contacting our clinic manager. b. The clinic manager will conduct a thorough review and provide a final decision within 15 business days.

  6. Changes to the Refund Policy: Calleva Clinic reserves the right to modify or update this refund policy at any time. Any changes will be communicated through our clinic's website or by other appropriate means.

 

Please note that this refund policy is intended to provide a fair and transparent process. If you have any questions or concerns regarding refunds, please contact our clinic's administrative staff for assistance.

 

Calleva Clinic

info@callevaclinic.co.uk

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